Joyce Akiko

Operational Excellence

People Ops, Talent Strategy, and Operations Expert

I believe that structure and clear processes combined with a strong company culture of collaboration, radical candor, and empowerment lead growing teams to achieve their company’s vision for a better world– in the most accelerated and sustainable way, with zero burnout. I have over 10 years of experience in team management, business operations, human resources, and process improvement that I would love to bring to a fast-moving, mission-driven organization.

I have a particular knack for anticipating roadblocks and proactively addressing issues by integrating contingency plans and failsafes before they impact business results, from developing new hire processes or building succession plans to ensure the company scales sustainably.

I have always loved understanding how pieces fit together to create a full picture, then organize and create structure around ambiguity. A passion for human experience and thriving company cultures led me to earn my Master of Science in Human Resources Development while watching the People Ops landscape shift as diversity, equality, and inclusion became a greater priority, as well as the mental health and well-being of team members.

In addition to my MS degree in Human Resources and Business Statistics from Villanova University, and a BA in Cognitive Psychology from Ithaca College, I am a Professional in Human Resources (PHR), and am certified Six Sigma Root Cause Analysis Strategist, OKR Foundations, and Lean Leadership through Change Management.

Core Values That I Uphold

and bring to the table

Building and championing a culture of collaboration, honesty and trust, accountability, and transparency... and fun! All with policies and procedures that maintain legal compliance and regulations while building a diverse and inclusive team.

Supporting a zero-burnout culture with creative perks that attract high-performing team members, increases job satisfaction, enthusiasm and loyalty, and retention, while improving both physical and emotional health.

Using systems to monitor OKRs and KPIs so data-based decisions can be used to strategize improvements and create scalable processes across hiring, onboarding, compensation, compliance, performance management, and training.

Your Company's Results Are

Just A Step Away…

“I spent way more money over two years than I will ever admit to anyone but the IRS trying to solve this problem. Business owners, learn from my mistakes!
I hired 4 project managers, a business architect, a systems strategist, business coaches and no one actually helped my company create new processes that made our clients happier or our team more productive.

Most of it relied on me to implement everything. I was already in meetings for 6-8 hours a day. I was giving up my entire evening every night to try to piece together something I was advised to do. I started resenting the people I hired to fix my processes because I was so frustrated with all talk and no results.

Then, Joyce Akiko was referred to me. Everything changed. She took all the pieces and then built them back as a solid foundation. Each day I noticed things being done by my team that I truly was no longer a part of. They were fully on their own in a process they were excited about because they were the ones who had a say in how that process was created, not some overlord consultant coming in and forcing it on them. It was a beautiful thing.”

– Cara Parrish,

CEO of Cara Parrish Marketing
and Founder of Podcara

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Hire the right person to build your talent strategy and structure. Your team will wake up every morning, excited to get to work, full of passion and energy.