People
Operations
& STRATEGY

Let’s make Magic happen

Delivered over 98% of projects on time and under budget, cut costs by 34% and achieved the lowest turnover rate in a decade.

Get results like these when you hire me today.

Focus on your ideas

Not the implementation

I help fast-growing businesses streamline Systems and Operations with strategy, hands-on help, and steady support.

Imagine a world where:

Every great idea comes with a clear, actionable plan…
Your leadership team is fully aligned and executing flawlessly…
Meetings are strategic, productive, and actually move projects forward…
Projects finish on time, on budget, and above expectations…
The team isn’t asking you what to do next, they’re already working on prioritized tasks…
And your executive team can finally focus on growth instead of putting out fires.

This isn’t just a vision, it’s within reach.

Let’s build it together.

Imagine reclaiming hours of your day, freeing you to focus on what truly matters — expanding your vision and savoring the freedom of being a business owner.

Rest easy at night, knowing your business is built on a solid foundation that propels your dreams forward. Channel your energy and creativity into your next big idea, with the confidence that every process, system, and procedure is running seamlessly…

See the possibilities

Hello!

Are you a recruiter or hiring manager looking for your next Chief of Staff or Head of Operations?

Hi, I’m Joyce Akiko, a seasoned Operations, People, and Strategy professional seeking my next full-time, long-term role. I specialize in:

Turning big ideas into step-by-step action plans, handling all the details. Essentially: your top executives do what they do best, while I handle the rest.
Cutting inefficiencies that waste valuable time and money.
Communicating clearly to delegate the most important tasks, then holding teams accountable.
Organizing messy backends into structured, easy-to-manage workflows with strategic system implementation.

When I’m not turning bottlenecks into breakthroughs, you’ll find me sipping too much tea, geeking out over the latest project management tools, and knitting with a cat on my lap in Northeastern Pennsylvania.

Imagine waking up, pouring your coffee, and feeling calm, in control, and excited about the day ahead.

The team knows what to do. Projects move forward without hand-holding. Client emails are answered. Deadlines are met. And for the first time in a long time, your executive team is thinking about growth, not playing catch-up.

The business runs like a machine built for momentum, not mess.

There is finally breathing room to dream bigger, plan smarter, and lead boldly.

It all begins with one simple decision — scheduling a call with me, Joyce Akiko, to discover the impact of having me on your team.

I specialize in leading operations, people, and project management through data-driven strategy to create lasting, measurable results.

Imagine waking up, pouring your coffee, and feeling calm certainty about your day.

The team knows what to do. Projects move forward without hand-holding. Client emails are answered. Deadlines are met. And for the first time in a long time, you’re thinking about growth, not playing catch-up.

The business runs like a machine built for momentum, not mess.

Later, while you’re laughing over dinner with friends, everything hums quietly in the background. No fires. No last-minute scrambles.

You finally have the breathing room to dream bigger, plan smarter, and lead boldly.

And it all started with one decision: to stop duct-taping your operations and start building systems that work for you.

let's get to know one another

We’re both looking for a mutual fit for the role you’re hiring for.

Let’s schedule a quick 20-minute virtual coffee to see if my experience, skills, and strategic approach align with what you need… and whether my results match the impact you’re looking for.

I’d also love to learn more about your operational goals and explore how I can help achieve them.

Here's how it works

Testimonials

"Each day I noticed things being done by my team that I truly was no longer a part of. They were fully on their own in a process they were excited about because they were the ones who had a say in how that process was created, not some overlord consultant coming in and forcing it on them. It was a beautiful thing. I cannot recommend Joyce enough to others"

"When Joyce is part of the team you feel like your business can accomplish anything. My company now has a rock-solid foundation to scale from and that feels so empowering. Thank you, Joyce for your support, dedication, and caring so deeply about helping the health of my company"

"Joyce is extraordinary. She's a genius at systems and workflows to make things easy-peasy in your business and keep you as the CEO. But what else do I love about Joyce besides her expertise? Joyce is a bundle of joy. She is warmth and spunk all wrapped up into one. She'll get as enthusiastic about the tasks you DON'T like to do in your business as you get about all the things you absolutely LOVE and want to do more of"